Servicing of modern and vintage mechanical watches, including manual wind, automatics, chronographs, alarms and other complications.

Quartz watch servicing and movement exchanges.

Restoration of antique watches.

Refinishing and cleaning of cases and bracelets.

Depth testing of dive watches.

Cell changes (most done while you wait)

Bracelet sizing while you wait.

Other general watch repairs.

We do not service clocks.

All warranties cover workmanship and parts replaced during your service. The warranty does not cover external components such as crowns, crystals and other case or bracelet parts.
Modern watches come with a 2 year warranty.
Vintage watches come with a 1 year warranty.
Antique and restorations depend on the scope of work and age.

A service begins with the movement being disassembled and inspected for worn or damaged components. All of the jewels are cleaned with a special soft wooden dowel called peg wood in order to loosen any old dried oils and greases. Other especially dirty components also receive a preliminary cleaning with peg wood, swabs and a mild solvent.

All of the disassembled components are then placed into specialized holders and are run through a cleaning machine that is designed specifically for the cleaning of watch movements. This machine consists of five baths using specialized watch movement cleaning and rinsing solutions. It also uses ultrasonic vibrations in each bath to thoroughly remove all old oil, grease and debris from the movement. After all of the baths are complete, the movement goes through a drying cycle.

Once the movement has been cleaned, the parts are once again inspected for damage and wear. All damaged or worn components are repaired or replaced. At this point, a topical treatment is applied to specific parts to allow any lubrication to adhere to only specific surfaces. A new mainspring is installed in the barrel and the reassembly process begins.

During reassembly adjustments are made to ensure proper end shake, clearance and gear train freedom. The movement is lubricated during this process with up to seven different specialized watch oils and greases. Next, the movement is left running for one day to allow all lubricants to “run in.” The next day the movement goes through preliminary timing and if no issues are found, the dial and hands are installed.

After the watch case is fully disassembled, it will either be refinished or ultrasonically cleaned depending on the watch and specific case. Refinishing and cleaning options will be discussed for vintage or restoration services. The case is then reassembled using new gaskets if they are still available.

The movement is reinstalled into the case, and it is tested on a specialized timing machine in 3-5 positions depending on the age of the watch and requirements of the manufacturer. The timing is then regulated to bring it within the manufacturer’s specified parameters, if there are any. In the case of vintage and antique timepieces, they are brought to the closest possible tolerances, given the age and quality of the movement.

When this is complete the case back is re-installed and if the watch is a modern water resistant timepiece, it is pressure tested to the manufacturers specified depth rating.

The timing is then monitored over a series of days. In the case of automatic watches the power reserve is also tested to ensure the proper functioning of the autowind mechanism.

Once all of this has been completed and the watch has satisfactorily passed all of these quality controls it is then considered finished.